Refund Policy
I-SMILE ACADEMY 7-Day Refund Policy
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Effective Date: June 15, 2024
At I-SMILE ACADEMY, we are committed to providing high-quality educational content and excellent customer service. We understand that sometimes, a course or bundle may not meet your expectations. Therefore, we offer a 7-day refund policy for all our courses and bundles purchased through our payment processor, PayPal.
Eligibility for Refunds
1. Time Frame:
• You are eligible for a refund if you request it within 7 days of your purchase date.
2. Conditions:
• To be eligible for a refund, you must not have completed more than 20% of the course content.
• Refunds are not available for courses or bundles that have been fully completed or where a certificate of completion has been issued.
How to Request a Refund
1. Fill out Form:
• Please fill out the form on this page to request a refund.
2. Contact Us:
• Email our support team at [email protected] with the subject line "Refund Request".
• Provide your purchase details, including the PayPal transaction ID and the course or bundle you wish to refund.
3. Reason for Refund:
• Although not mandatory, we would appreciate if you could share the reason for your refund request. This helps us improve our offerings and services.
4. Processing Time:
• Once we receive your refund request, our team will review it and process the refund within 5-7 business days.
• You will receive a confirmation email once the refund has been processed.
Important Notes
1. Non-Refundable Items:
• Refunds do not apply to any additional services or products purchased separately from the course or bundle, such as individual coaching sessions or portfolio hosting.
2. Payment Method:
• All refunds will be issued back to the original payment method used during purchase, which in this case is PayPal.
3. Exchange Policy:
• If you find that a different course or bundle suits your needs better, we can offer an exchange within the same 7-day period, provided you have not completed more than 20% of the original course content.
4. Technical Issues:
• If you experience technical issues that prevent you from accessing or completing the course, please contact our support team immediately. We will assist you in resolving the issue or offer an appropriate solution.
5. Changes to the Refund Policy:
• I-SMILE ACADEMY reserves the right to modify or update this refund policy at any time. Any changes will be communicated via our website and will be effective immediately upon posting.
We strive to ensure your learning experience with I-SMILE ACADEMY is positive and fulfilling. If you have any questions or need further assistance, please do not hesitate to contact our support team at [email protected]
Thank you for choosing I-SMILE ACADEMY for your educational journey. We appreciate your trust and support.
FAQs
What types of courses does I-SMILE ACADEMY offer?
We offer courses focused on essential skills for remote work, including CV and cover letter writing, portfolio creation, interview preparation, tackling hiring assessments, contract negotiation, and managing taxes as a remote worker.
How can these courses help me transition to remote work?
Our courses provide you with practical skills and knowledge to successfully navigate the remote job market, improve your job application materials, excel in interviews, and manage your finances effectively.
What is included in the Full Access Bundle?
The Full Access Bundle includes 12 months of access to all 7 courses, covering every aspect of remote work and career development.
What additional benefits does the Ultimate Access Bundle offer?
The Ultimate Access Bundle includes 12 months of access to all 7 courses, 1-year free portfolio hosting, and 3 free 1-on-1 coaching sessions, providing comprehensive support and additional resources.
Are there any prerequisites for enrolling in these courses?
No prerequisites are required. Our courses are designed to cater to all skill levels, from beginners to experienced professionals looking to enhance their remote work capabilities.
How long do I have access to the courses?
When you enroll in any of our individual courses, you will have 6 months of access. When you enroll in any of our bundles, you will have 12 months of access to the courses.
Can I purchase individual courses?
Yes, you can purchase individual courses if you prefer to focus on specific areas of remote work and career development.
What is the format of the courses?
Our courses are delivered online and include comprehensive lessons, practical exercises, downloadable resources, and interactive elements to enhance your learning experience.
What payment methods do you accept?
We accept credit/debit cards and we use PayPal as our secure online payment gateway.
Can I get a refund if I am not satisfied with a course?
At I-SMILE ACADEMY, we are committed to providing high-quality educational content and excellent customer service. We understand that sometimes, a course or bundle may not meet your expectations. Therefore, we offer a 7-day refund policy for all our courses and bundles purchased through our payment processor, PayPal. Please refer to our refund policy on the website for more details.
How do I access the Client Portal?
Upon enrollment, you will receive login credentials to access our Client Portal, where you can manage your courses, track your progress, and access additional resources.
What is I-SMILE ACADEMY?
I-SMILE ACADEMY is an educational platform founded by Ismail Desai, offering a range of courses designed to help individuals excel in remote work and various digital careers.
What is I-SMILE Connect?
I-SMILE Connect is our global community where students can connect with others in the job market, access job postings, receive course updates, and engage in discussions.
How can I contact I-SMILE ACADEMY for more information?
For any additional questions or support, you can contact us at [email protected]
What are the benefits of joining I-SMILE ACADEMY?
By joining I-SMILE ACADEMY, you'll gain access to our comprehensive courses, personalized support, a client portal for easy course management, and a global community for networking and growth.
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